Relocating to a new country can be a daunting experience with many unknowns. At Icon, we are committed to finding innovative ways to make the journey as smooth as possible for our assignees. As part of this commitment, we are one of the few relocation companies in the world utilising an AI chat assistant to support assignees and add value to their journey. Here are 10 ways we have found that offering a chat assistant helps assignees.
1. 24/7 assistance
Relocating often means navigating different time zones, especially when moving far from your origin. They can mean that an assignee and the experts in their destination are awake at entirely different times, making it difficult to receive quick answers. With an AI chatbot, however, assignees can receive answers at any time of day, increasing convenience and eliminating additional worry caused by delays.
2. Language support
There’s nothing like conversing in your native language. CoseeChat can communicate in over 70 languages, allowing assignees to ask questions and receive answers in their preferred language. This capability removes potential misunderstandings due to language barriers. It also allows the assignee’s spouse or other family members whose skills in the local language may not be as strong to ask any questions they want.
3. A safe space
Moving to a new place can lead to a huge range of questions about relocation, the new neighbourhood, the culture, the education system, and much more. No matter how welcoming and encouraging our team are, some assignees may feel they don’t want to ask certain questions or perhaps be deterred from asking “too many” questions (not that such a thing is possible). Relocation can also put strain on an individual’s mental health as they cope with the reality to moving to an unknown country. Mental health impacts everyone differently and this could affect an assignee’s ability to engage with their point of contact. A chat assistant provides a safe space for assignees to ask whatever and however many questions they like, without worry.
4. Instant answers
At Icon, we pride ourselves on our swift responses to clients and assignees, with sets of Key Performance Indicators (KPIs) focused on communication speed. This helps to ensure that our assignees feel supported and able to rely on our team. However, some questions need instant answers. Perhaps an assignee is discussing their move with a relative and they ask a question the assignee hadn’t thought of. With a chatbot, they can instantly know the answer and respond accordingly.
5. Continual learning
Assignees can utilise a chatbot throughout their assignment, not just during their move, meaning they can constantly learn more about their new location. But it’s not just the assignee who is continuously learning. Each time a question is asked, CoseeChat evaluates the quality and completeness of its response. If an answer falls below our high standards, we enhance the knowledge hub with more information, ensuring continuous improvement.
6. Complete customisation
As CoseeChat draws information from Icon’s own database, complete customisation to any client’s requirements is possible. Clients can add their relocation policies or specific information, accessible only to their assignees. This ensures that assignees have access to accurate information which is tailored to their own relocation needs.
7. Tailored support
Many might assume that chatbots eliminate the personal interaction that is so valuable during a relocation. While chatbots will not replace a human touch, chatbots add another option for ways that assignees can engage with their relocation provider in a way that’s comfortable to them. Younger generations or those who have limited time may prefer the convenience of a chat assistant, while others may opt for the personal interaction. Every journey is unique, and we believe it’s vital to have options that appeal to everyone.
8. Live market data
CoseeChat is connected to our central data hub, giving it access to extensive rental market data which has been collected by us. Assignees can ask about current average prices for any area and property size, receiving instant and accurate responses. This helps guide them in making informed decisions that will benefit their relocation journey.
9. Accurate answers
CoseeChat’s responses are generated using information which has been inputted and fact-checked by Icon’s expert relocation team. This ensures consistency, accuracy and reliability in the answers they receive.
10. Portable, convenient expertise
Nearly everyone carries a smartphone these days, offering ultimate convenience. CoseeChat can be accessed via WhatsApp or the Cosee app, allowing assignees to carry the combined expertise of the Icon team around in their pockets wherever they go. For those without smartphones, it is also available online to ensure it is accessible for all.
AI chatbots are an excellent tool for supporting relocating assignees. They provide an extra layer of 24/7, instant support and a technological foundation essential for engaging with diverse audience. We have found a our chat assistant to prove incredibly useful and encourage everyone to ask whether their relocation provider has one.
CoseeChat is available internationally, either as a standalone product or as part of our award-winning Cosee app. Please contact us to find out more or to schedule a demo.
