Digital support products
Making tech work for you
We build all of our global mobility tech products to be service enablers. They form a core part of our business — to offer client benefits, enhance service efficiency, and take away the fuss and distraction of relocation.
Their usability and effectiveness should give us all more time to concentrate on what matters: right information, right time, right decision, right outcome.
For this reason, we don’t do off-the-shelf. Our award-winning technology and innovation team keep the design and development of all our digital products in-house and build them from scratch.
With over two decades of experience, we find this inspires the best tools, all tailored to our highly-regarded, proven relocation processes. And all are customisable to your own needs, with full control over API integration.
Inspired by insights from more than 20 years in the global mobility sector, Nexuss is our client portal. It’s been built in-house to answer all our clients’ needs and make relocation a smoother, faster journey for all.
Fit for purpose
All our tech products aim to provide a bespoke system — enabled by our industry-leading service knowledge — which reduces wasted time, enhances the relocation experience, and generates the best global mobility service.
We also use our uniquely rich source of data, analytics and management information to produce valuable insights every minute, consistently refining service improvements. That way, activities such as onboarding, home searching, real-time move updates, and even escalations, are much simpler, more timely and effective.
And it’s not just our say so, we’ve been recognised by the global mobility industry for just this – winning multiple industry awards for our technology in 2022, 2023 and 2024.
But rest assured, whilst innovation and service experience drives us, we never lose sight of the importance of cyber security and compliance.
WHAT YOU CAN EXPECT
1. Products developed for a positive service experience
Data tracking, analysis and visualisation that enables the best route to relocation success, preventing wasted time and effort.
2. Real-time tracking
This powers seamless service delivery and transparency, better decision-making, and improved cost savings and service outcomes.
3. Accessibility and usability
Built in-house from scratch, beside global mobility experts who ensure each product is intuitive, user-friendly, 24×7 responsive, and easy to navigate and interrogate.
4. Convenience and service connectivity
Products that provide everyone in the global mobility chain the ability to find and use the information they need, when they need it.
5. Valuable data insights
Enabling data-rich trends and outcomes analysis in easily understandable formats to support the best relocation journey for everyone.
MOVEWISE
Relocation case management
Our unique case management system, MoveWise, enables comprehensive account management for our teams. Through efficient case and cost tracking, our Icon DSP team can oversee all relocation services to proactively manage issues and assess trends, service delivery and expenditure outcomes. MoveWise gives us 24/7 visibility, transparency and accountability for our global relocation services.
With MoveWise, we also capture and assess all property management information, including stock level and location research, viewing itineraries and outcomes, tenancy and utilities status, and so much more. This provides us with some of the best home search data in the industry, packed full of valuable insights, all available at our clients’ fingertips through Nexuss.
COSEE
Relocation journey platform
Cosee, our assignee app, is the ultimate solution for seamless relocation management. Whether used alongside our services or independently, Cosee offers flexibility and cost-effectiveness tailored to your needs. With real-time recommendations and advice accessible anytime, anywhere, Cosee provides user-friendly insights, from area-specific advice to property search assistance. Powered by AI, Cosee’s built-in chat assistant ensures instant access to housing data and relocation information 24×7. Ready to elevate your global mobility strategy? Click below to learn more.
NEXUSS
Assignee management & reporting
Our user-friendly portal, Nexuss, empowers our clients with all the data they need to effectively monitor and oversee assignments. Whether it’s detailed information about the progress of a particular case, or the tracking of broader trends over time, Nexuss is the central hub for clients to access our services.
Available 24/7 and with API integration, Nexuss keeps you conveniently connected to your assignees in real-time.
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