Digital support products
Making tech work for you
We build all of our global mobility tech products to be service enablers. They form a core part of our business — to offer client benefits, enhance service efficiency, and take away the fuss and distraction of relocation.
Their usability and effectiveness should give us all more time to concentrate on what matters: right information, right time, right decision, right outcome.
For this reason, we don’t do off-the-shelf. Our award-winning tech and innovation team keep the design and development of all our digital products in-house and build them from scratch.
With over two decades of experience, we find this inspires the best tools, all tailored to our highly-regarded, proven relocation processes. And all are customisable to your own needs, with full control over API integration.
Inspired by more than 20 years working in the global mobility sector, MoveWise is our own case management system. It‘s built in-house to answer all our needs, and make relocation a smoother, faster process for our clients and their assignees.
Fit for purpose
All our tech products aim to provide a bespoke system — enabled by our industry-leading service knowledge — which reduces wasted time, enhances the relocation experience, and generates the best global mobility service.
We also use our uniquely rich source of data, analytics and management information to produce valuable insights every minute, consistently refining service improvements. That way, activities such as onboarding, home searching, real-time move updates, and even escalations, are much simpler, more timely and effective.
And it’s not just our say so, we’ve been recognised by the global mobility industry for just this — winning Re:locate awards in 2022 and 2023.
But rest assured, whilst innovation and service experience drives us, we never lose sight of the importance of cyber security and compliance.
WHAT YOU CAN EXPECT
1. Products developed for a positive service experience
Data tracking, analysis and visualisation that enables the best route to relocation success, preventing wasted time and effort.
2. Real-time tracking
This powers seamless service delivery and transparency, better decision-making, and improved cost savings and service outcomes.
3. Accessibility and usability
Built in-house from scratch, beside global mobility experts who ensure each product is intuitive, user-friendly, 24×7 responsive, and easy to navigate and interrogate.
4. Convenience and service connectivity
Products that provide everyone in the global mobility chain the ability to find and use the information they need, when they need it.
5. Valuable data insights
Enabling data-rich trends and outcomes analysis in easily understandable formats to support the best relocation journey for everyone.
MOVEWISE
Case management data & reporting
A more tailored and timely service control
Our user-friendly case management system, MoveWise, enables comprehensive account management for our teams and clients.
Through fast, efficient and accessible case and cost status tracking and monitoring, we can oversee all relocation services, proactively manage issues, and assess trends, KPI service delivery, and expenditure outcomes.
MoveWise gives us 24×7 visibility, transparency and accountability of our services, all customisable to your global mobility policy requirements.
Expert data analysis and compliance tracking
MoveWise provides an extensive data source of information, packed full of valuable insights to support an exceptional relocation service experience.
We capture and assess all property management information, including stock level and location research, viewing itineraries and outcomes, tenancy and utilities status, and so much more.
Unlike most DSPs, we track assignee activity in much finer detail, building up valuable data on every property that is considered, not just the final choice. We have over 1.8 million properties on our market database and tens of thousands of researched and viewed properties with important outcome information. This enables us to assess each assignee relocation case in detail, or combine a selection of properties and journeys to assess trends and build expert recommendations.
Live relocation tracking and reporting is made simpler and more effective through our accessible and clear MoveWise dashboard. And any data analytics enquiry — using filtered searches such as relocation milestones, service lines, assignees, or audit KPIs — is also made quicker and easier, enabling increased compliance and more streamlined service control.
COSEE
Assignee relocation self-support & relocation management
Flexibility at your fingertips
Cosee, our assignee app, provides a highly flexible and cost-effective relocation management service choice. It can be used alongside our associated relocation services or as a standalone tool by your assignee.
It runs 24×7 and can be made available to anyone, anywhere in the world. And it can be tailored to fit your global mobility budgets and policy requirements — even down to the design of the interface.
Peace of mind
Cosee benefits from the vast mobile data and knowledge collated by MoveWise to provide your assignees with real-time, accurate relocation recommendations and advice, so they can make informed decisions based on a highly personalised relocation experience. And our clients can check-in alongside, too.
That way you can be safe in the knowledge that you can deliver on your duty of care by overseeing and mitigating potential legal, financial or reputational risks more easily.
Know on the go
Cosee’s information library and factsheets are displayed in a user-friendly, intuitive format, and available real-time on a smartphone — anytime.
The app provides invaluable insights: everything from advice on a particular area, to tips on how to manage relocation paperwork. This helps each assignee make informed decisions, at a time that suits them.
Cosee makes exploring and learning about a new location and home so much more tangible and easier. And we know that when an assignee begins to visualise their next assignment positively, it can be the nudge they need to take the leap into the new role.
Responsive and reassuring
Whatever their ideal commute distance, budget, and property requirements, Cosee helps identify an assignee’s best property options. It ranks a myriad of criteria such as location, real-time property availability, commute time, popularity with other assignees, and price. It eliminates guesswork in a challenging property market and helps your assignee find their new home rapidly and efficiently — reducing stress, saving time and increasing productivity.
Using industry-leading AI, the Cosee chatbot is also always there to help your assignees access key information at the right time, or to facilitate access to one of our consultants in an instant.
Need an instant answer?
Ask CoseeChat
CoseeChat, our AI chatbot inside Cosee, is available 24×7 to give you answers precisely when you need them. And it can even connect you with one of the Icon team, if you need to speak to someone.
CoseeChat is fuelled by the vast levels of housing data held at Icon, along with all the information in MoveWise, our case management system. This enables it to give instant answers to questions about property availability, rental prices, healthcare, schooling, commute times, settling in and much more.
How CoseeChat provides your answer
Based on our interactions with assignees, our team ensures that hundreds of common relocation questions are added to CoseeChat and then updated weekly. And if you ask one that CoseeChat can’t answer? It’s flagged to Icon staff who add the answer for future responses.
CoseeChat is unique to Icon
Our chatbot was developed in-house by Icon Tech, with all the information added by expert Icon staff. It’s a truly unique experience for clients.