Compliance & accreditations
Compliance and security are a top priority for us.
To work securely, fairly and effectively, we have qualified and dedicated in-house quality assurance oversight to ensure that all our business operations are transparent, robust and in full compliance with national and international laws and regulations, as well as professional standards and business best practices. And we expect the same of our global partners, too.
All of our employees have anti-bribery, anti-corruption, accountability, data protection and confidentiality clauses within their contractual terms and conditions, which are also detailed in our Icon employee handbook.
Quality management
ISO 9001 in quality management
This certifies that we consistently deliver service standards that meet both our clients and regulatory needs. And that we continuously ensure we have the appropriate measures, procedures and practices in place to ensure service standard consistency and continuous improvement — all leading to higher levels of performance, efficiency, productivity and customer satisfaction. We run regular internal audits and are externally assessed by LRQA annually to ensure standards and progress are being maintained.
European Relocation Association (EuRA) Global Quality Seal Plus (EGQS+)
Icon Relocation Ltd obtained the EuRA Global Quality Seal Plus in 2008.
Based on an ISO 9001 process management model, the EuRA GQS+ specifies the process and KPIs, which reflect the very highest standards in relocation services as well as relocation related services. As a premium member awarded with the EuRA Global Quality Seal Plus, we demonstrate a total commitment to quality.
FAIM Quality Certification
FAIM Quality Certification is one of the most rigorous, independently audited certifications dedicated entirely to the global relocation industry.
Certification requires companies to comply with operational requirements as well as demonstrate organisational health. FAIM ensures consistent quality of service, compliance with international regulations, financial stability and high standards for supply chain performance.
Sustainability
ISO 14001 in environment management
This certifies that we are committed to effective environment management and compliance. We care about the possible negative impact our services can have on our environment, and want to do more for future generations. We have developed policies and action plans to proactively monitor our operational activities and initiatives. We run regular internal audits and are externally assessed by LRQA annually to ensure standards and progress are being maintained.
EcoVadis Platinum Rating
We were the first global mobility service providers to achieve a gold sustainability rating from the independent global sustainability ratings company, EcoVadis. In our second assessment, we achieved platinum rating — scoring in the top 1% of all companies assessed. We are extremely proud of this outstanding recognition, a testament to our extensive and dedicated commitment to sustainable practices. We were assessed and rated based on our environmental, social, and ethical performance across various categories, including environmental impact, labour practices, fair business practices, and sustainable procurement. We are assessed annually on our progress by EcoVadis.
Carbon neutral
We have been certified carbon neutral since 2021 by external accreditation through Carbon Neutral Britain, in recognition of our consistent work to manage, reduce and offset the carbon impact of our business. We are reviewed annually by Carbon Neutral Britain, tracking our carbon impact and highlighting the progress on actions, as well as where we can continue to make improvements.
Technology & data security
EU GDPR
We recognise the importance of correct and lawful treatment of personal data to provide professional, secure and effective operations. In adherence to our data protection policies and ISO 9001 and 14001 accreditation requirements, our employees are trained to maintain a strong understanding of compliance obligations and risks when processing data. Transfer of information and data between our clients, assignees and partners is via our secure online platforms which are fully encrypted.
Information security and infrastructure
Our IT infrastructure and cloud services are all managed by ISO 27001 compliant external providers — ADM Computing, Amazon Web Services, and Microsoft Cloud.
Internally, we have integrated the core ISO 27001 principles into our routine operations, business procedures and compliance processes.
Cyber Essentials
This certifies that we take cyber security extremely seriously, giving you peace of mind that we have the protection needed to guard against a wide variety of cyber attacks. Backed by the UK government’s National Cyber Security Centre, it ensures that our IT system defences are working to the rigorous high standards of an independent IASME external auditor and that we have the full measures in place to effectively safeguard our business operations and those of our clients, assignees and partners.