“I set up Icon in 2001, aiming to enjoy what we do, be good at our jobs, and deliver outstanding service — always offering the best possible solutions, rather than the easiest.
We’re also committed to innovation through technology, enhancing our services every year, passing on the benefit to clients and assignees.
I work with a variety of amazing colleagues, all of whom want to make a positive difference to the lives of the people we help relocate. It’s a real privilege.”
Simon Johnston, Founder & CEO
Our vision
To be an internationally recognised, industry-leading, global mobility expert and innovator that consistently achieves fantastic outcomes.
We aim to successfully devise and deliver the most responsive, efficient and enjoyable end-to-end relocation services anywhere in the world, making the journey trouble and distraction-free for all.
From personalised VIP
relocations to lump-sum,
self-service moves.
Solved.
We aim to:
- Provide complete peace of mind for clients and assignees. We’re there to support you, every step of the way.
- Harness the service enhancements and insights our award-winning technology solutions provide. We create the highest quality, most personalised and responsive relocation experience possible.
- Build trusted and highly-valued relationships with our clients and service partners, based on integrity and openness.
- Be recognised as a friendly, employer of choice, attracting and retaining talent, thanks to our unique way of doing things, our culture, and our recognition, reward and development programmes.
- Drive and exceed certification standards, creating new benchmarks for technological innovation, compliance, sustainability, CSR and ESG.
Our people and a positive environment are central to everything we do
We recognise the talent and worth of each of our employees. We support their development, and value the insights and experience of every one. A culture of shared ownership, teamwork and inclusion is encouraged, where we look after one another so that we all give our best.
These aims are supported by our audited policies and practices for equality & diversity, health & safety, welfare, training & development, anti-slavery, and fair procurement. We also run environmental and mental health committees, cross-discipline groups that manage progress on environmental initiatives, and build health and happiness at Icon.
Our values
Innovate
We constantly seek to improve and go above and beyond what is expected. We never tire of finding new and improved ways of doing things and thinking creatively. Our drive to create award-winning digital products that bring exceptional service value is central to this.
Win respect
We believe in doing a great job. We’re committed to being experts in our field and providing value to each other and our clients, assignees and service partners. We stand by our commitments and do what we say we’re going to do.
Show your passion
We enjoy our work and pursue helpful and caring outcomes. We’re positive problem solvers who go the extra mile to find solutions and encourage fresh thinking and business innovation.
Gain trust
We build strong relationships founded on professional integrity, reliability and accountability. Our interactions are consistently compliant and secure. We are honest and open so that we can offer the level of personal service and connection we believe in — people are not a number or a package. We take time, empathise, and listen to personal needs.
Be responsive
We’re flexible thanks to our independence and entrepreneurial spirit. We listen to client and assignee needs and evolve our service approach, with a ‘can do’ attitude. Everyone’s encouraged to share their ideas so that we can all benefit from the innovation and enthusiasm of a growing company.
