Celebrating 25 years of Icon Relocation
September 2026 marks a special milestone for Icon Relocation as we celebrate 25 years of helping individuals and businesses navigate the world of global mobility.
Throughout our anniversary year, we’ll be reflecting on the people, partnerships, achievements and moments that have shaped our journey, while looking ahead to the future and the opportunities it holds. This page brings everything together in one place — a celebration of where we’ve come from, where we are today, and where we’re going next.
2026
- EcoVadis Gold secured for the second time
- Successful re-certification for ISO 14001
2025
- Launched the new Icon Stay online platform for reviewing and selecting serviced accommodation
- Created our new Group Support Services team, managing compliance and supply chain across the company
2024
- The first version of our client portal, Nexuss, is launched
- Icon Moving Services becomes FIDI FAIM accreditated
- International hubs in the Philippines and Serbia are established
- We get our first qualified in-house auditor to ensure compliance across the company
2023
- New corporate identity, branding and website launched
- Achieved ISO 9001 and ISO 14001
- EcoVadis Gold secured for the first time
- Client services hub in London established
2022
- Obtained carbon neutral status for the first time
- Launched an all new assignee app, Cosee
- Scotland office opens in Aberdeen
2021
- Winner – Destination Services Provider of the Year (Forum for Expatriate Management EMEA EMMAs)
2020
- Launched v2 of our in-house case management system
- Free AreaWise platform released
2019
- Established our dedicated in-house Icon Tech team
- Cyber Essentials qualification secured
- Became a member of Harmony Relocation Network
2018
- Winner – Best Vendor Partnership (Forum for Expatriate Management EMEA EMMAs)
2017
- Became members of IAM (International Association of Movers)
- MoveWise v1 launched
2016
- CEO became Chair of Association of Relocation Professionals
- Employed 25th member of staff
2015
- Winner – Destination Services Provider of the Year (Forum for Expatriate Management EMEA EMMAs)
2014
- Office in Singapore established
- Won our first industry award
2012
- Became a member of TIRA network
- Annual group turnover exceeded £8m
2010
- Icon Moving Services established as a sister company to Icon Relocation
- Self-managed relocation services launched
2008
- Secured the EuRA Global Quality Seal – the first UK company to do so
2007
- Opened a new office in Hertfordshire
2006
- International relocation services launched
- Digital area guide released
2003
- Moved to our current UK head office in Crowborough, East Sussex
- Opened our second UK office in Hertfordshire
- Employed 10th member of staff
2001
- Icon Relocation Ltd established
What next for Icon?
A look at some of our plans for the year ahead – and beyond.
New assignee app experience
An upcoming new app experience which will give assignees easy access to key relocation information, including:
- Home search itineraries
- Relocation milestone updates
- Secure document sharing
- Serviced accommodation check-in information
- Knowledge hub
- Improved area guides
- AI chatbot
Global Insights: Data driven analysis
We will provide mobility teams with data-driven insights around the world, including:
- Market intelligence: Will give mobility and HR teams a clear view of current rental pricing, availability, property mix and market conditions across key destinations.
- Area and commute intelligence: Will help users understand where employees could live through area guides, amenity data, maps, comparisons and office commute/accessibility insights.
- Decision support: Combining housing, location, commute and client policy data to assess affordability, recommend viable areas and support better relocation and cost decisions.
Lump sum capabilities
We are working on a new online solution to allow relocation assignees with a lump sum allowance to access key information and services, including:
- Information about their new location
- Request additional relocation services
- Check their remaining allowance
- Find flatmates
Smarter property research
Significant upgrades to our case management system will streamline property research, assessment and shortlisting. MoveWise will automatically evaluate properties against an assignee’s full brief, considering:
- Property suitability, size, type and budget
- Commute times and accessibility to the workplace
- Schooling requirements and proximity to suitable schools
- Nearby amenities and points of interest
- Location and neighbourhood suitability
These upgrades will help to quickly identify the strongest property options and deliver a more accurate, efficient and successful home search.
Book time with the Icon operations team
We will soon be launching a new, straightforward process to book time directly with the Icon operations team. Any interested client or individual will be able to discuss their requirements without an initial charge and obtain a tailored quote to meet their needs. Standard services can also be broken into component parts to meet all clients’ budgets and policies.
Nexuss upgrades
Our industry-leading client portal will be undertaking a wave of enhancements over the next year year. Upgrades will include providing clients with easy access to weekly reports across all services, giving assignment updates and key information.
Nexuss also provides:
- Instant access to Icon Standard documents and policies
- Overview on all certifications
- Connection with your Icon team, with contact details and escalation
- Upgraded list of standard, no charge reports across services provided
Digitising our longest-running service
With 25 years of experience in managing and providing payment services for our client’s properties, all details of the portfolio of homes managed are now accessible 24/7 through our client portal, Nexuss. A host of improvements will be announced around our Managed Property service in the coming year.
Icon Stay proposal upgrades
There will be a substantial upgrade to our Stay service, introducing an upgrade for clients to request a quotation for temporary housing anywhere in the world quickly and smoothly. We can help you find out if you are obtaining the best rates for your short-term housing with our vast independent supply chain partner network.
End of case report
For all our UK DSP services, a report can now be issued allowing clients to see all research completed for a home search, numbers of homes rejected and/or accepted and the reasons why, viewing details and outcomes. This report is provided free of charge for complete and transparent visibility.
Simpler service instruction
Reflecting client demand, all Icon clients can log onto Nexuss and instruct Icon across all our services through the platform 24/7. Instant alerts and confirmations are automatically provided to our clients and the relocation assignee.
Supplier portal
An upcoming all new supplier portal will streamline supply chain management for all our relocation services, including:
- Management of service fees
- Monitoring compliance and accreditations
- Analysis of services and coverage