Crowborough, East Sussex
Meet our experienced key staff responsible for delivering your relocation needs. The full support team comprises of 24 permanent staff based over two locations who are located in our permanent offices with the support of dozens of our regional experts all willing to help and assist.
Simon Johnston, CEO of Icon Relocation Ltd, has been involved in relocation for over 29 years, starting with Black Horse Relocation in 1988. Within 3 years, Simon was promoted to Field Manager with responsibility for all property acquisitions in seven counties across the South East of England. In 1993, Nestle invited Simon to become their ‘in-house’ Mobility Manager with overall accountability for bringing 10 different divisions, and a multitude of locations, within the group together under a common relocation approach. During this time, annual relocation increased from 55 per annum to over 300,
with Simon retaining direct reporting to all divisional Directors as well as to the Nestle Director of HR. Within this role, his responsibilities included: all transfers within the UK, including the Home Purchase Scheme; all assignments out of the UK; transfers into the UK; and any third country moves where the relocating employee was British. Additional accountabilities included introducing short term accommodation for visiting and project staff to any of the Nestle major locations, such as Croydon, Hayes, Welwyn Garden City and York, full expense management and cost tracking of all employees, whilst also ensuring a true reduction in per case costs year on year.
In early 2000, Simon was invited to start the Move Management Department for Interdean, to provide a range of relocation management solutions to their clients in the UK and worldwide. The concept was successful and achieved rapid growth. Simon launched Icon Relocation in September 2001 and quickly built a solid client base across a wide range of industries for both UK and International destination services. Simon has led Icon to recognition as one of the fastest growing relocation companies in the UK with a multi-million pound turnover, exceptional client retention and a reputation for service excellence.
Simon is on the ARP, TIRA and NEI Global Advisory Boards
Ben Carter, Director has held senior account manager’s positions in both Global and Pan European relocation companies totaling 20 years in the Relocation Industry. Ben’s previous roles include UK Sales Director and Managing Director of a mid-sized International corporate household goods mover, managing relationships and relocation contracts with major blue chip companies. At Icon Ben is responsible for the total sales function, compliance and client services strategy of the Group.
Ben is a fluent French speaker, having lived and worked in France for a number of years. Ben will ensure that Icon delivers service as the number one destination service provider.
Anna Franklin, Finance Director, has been with Icon over 4 years working closely with operational and finance staff to develop smooth and profitable ways of looking after the business’s financial requirements. Anna has held various accounting and senior financial roles over the past 17 years within large retail organisations and brings wealth of financial experience to the business. During the short time she has been heading the finance, the company has gone from strength to strength in terms of profits, financial processes and significant increases to net asset position. The accuracy and efficiency of client invoicing have seen large improvements leading to positive feedback from the corporate clients and healthy bank balance as a result prompt settlement of the invoices.
Anna is a fluent Russian speaker and has personally experienced international relocation's from Ukraine to South Africa and finally to the UK and understands the importance of the support required by corporate assignees and their families.
Andrew Wiffen, Global Account Director at Icon has work in the relocation industry for 17 years, having lived abroad for a number of years Andrew understands what is required to enhance the assignee experience through the whole process. Andrew has been with Icon Relocation since September 2011, and is the Account Director to many of the Icon Group’s largest accounts. Due to the high quality of Andrew’s approach, previous clients have transferred to working with him within Icon Relocation, underlining his knowledge and client management skills.
This high quality experience has allowed Andrew to have a clear understanding on how to manage complex relocation clients. This aligned with his ability is able to listen to his customers’ requirements and develop solutions within the parameters of their policy; he has continued to ensure that his client’s requirements are met in full globally.
Susan has worked for Icon Relocation since 2001 as the Company Secretary supporting both the finance department as well as being a active member of the operations team.
Prior to taking time out to raise her children, Sue was a qualified chef working at the highest levels in London responsible for corporate company’s client dining facilities. This alongside the requirements of managing the staff and all lunch and evening events allowed Sue to move smoothly into supporting Icon Relocation within the Finance and Operational roles.
Rebecca Ticehurst is the Global Operations Manager at our Head Office in Crowborough. Responsible for service delivery to a number of our key clients and the day to day management of a team of relocation coordinators. As well as managing a caseload, Rebecca is the initial escalation point for client queries and policy interpretation and has accountability for customer satisfaction. Rebecca and her team coordinate the delivery of a comprehensive range of destination and associated services and work closely with our external partners in the delivery of home search services in the UK and overseas, education
support, and cultural awareness and language training. Prior to joining Icon in August 2008, Rebecca had worked in a variety of demanding customer facing environments, where a high standard of
organization, excellent communication skills and the delivery of services in a timely fashion were paramount. She spent the 7 years prior to joining ICON working in Local Government in the Housing Department, where her role encompassed all aspects of housing provision from families through to the homeless. An ability to deal with people from a variety of backgrounds calmly and efficiently, even when vulnerable or
sometimes aggressive people were her customers, was an essential requirement. Her role assisting families necessitated a detailed knowledge of tenancy legislation and an understanding of all aspects of housing law. Rebecca was seeking to further her career whilst using her housing knowledge and working for a relocation company was the perfect progression.
Vanessa Szmagara joined Icon Relocation in December 2009 as Operations Manager at our office in Welwyn Garden City, with responsibility for service delivery and the day to day management of a team of Global Mobility Coordinators. In April 2016, Vanessa was promoted to Quality and Global Supply Chain Manager. Vanessa is the initial escalation point for client queries and policy interpretation and has accountability for customer satisfaction. Vanessa and her team coordinate the delivery of a range of destination and property related services and work closely with our external suppliers to support international mobility to the UK. Vanessa is a Portuguese/South African national and has a truly international background having lived and worked in South Africa, USA, Portugal and the UK.
After studying Interior Design in South Africa, Vanessa travelled for 18 months working with children in the US and UK, before moving to the Algarve to work in real estate for 4 years.
In 2006 Vanessa relocated to the UK where she worked as a Personal Moving Consultant and managed a team of coordinators. She was responsible for managing the day to day functions of the team, monitoring performance against key performance indicators and overall client satisfaction. In 2007, Vanessa moved into corporate relocation when she joined TEAM Relocation as an Account Manager responsible for a number of clients including Barclays, L’Oreal, Shire Pharmaceuticals and Exxon. Vanessa was subsequently promoted to Consultant at TEAM Relocation Solutions with overall accountability for training and managing global suppliers, and assisting with Marketing. Her diverse background includes relocation, property, sales and marketing. She speaks fluent English and Portuguese.
Samantha Woodnutt is Icon Moving Services' Global Operations Manager, having worked for a large International US Household Goods Removals Provider, Samantha has a wealth of understanding in how to deliver an International move to the best outcome possible within policy, to any destination in the world. Samantha's experience in providing support to blue chip corporate clients is second to none. Samantha has the great skill of being able to think outside of traditional service methods in order to get the job completed, often ahead of schedule and always within budget. As part of the Corporate team Samantha's role is to oversee all International removal operations, and source new partners.
Partner, Chief Investment Officer
Jonathan is a Partner and the Chief Investment Officer of the Group. He is also a member of the Wealth Management Executive Committee.Jonathan has 25 years of experience in fund management, asset allocation and manager selection. Jonathan was formerly Chief Investment Officer of Newton Private Investment Management and a member of Newton’s Executive Management committee, overall investment committee and strategy group responsible for the $37 billion under management. Previously he held senior positions at Principal Investment Management and BZW Portfolio Management.A Fellow of the Securities Institute, Jonathan received his MBA from Cranfield School of Management and holds a BA (Hons) in Economics and Politics. Jonathan is the author of ‘Start With The Map The Right Way Up’, an introduction to investment, and of numerous investment related articles.
Matthew has 30 years of experience in generalist human resources management. Matthew is the Head of Human Resources for the Canadian High Commission for Europe, the Middle East and Africa; he was previously Senior Director, Human Resources at Sotheby’s Europe for 14 years. Previously he held senior positions at Laura Ashley, House of Fraser and Harrods. He has considerable experience in talent acquisition and management, employee mobility, employee engagement, employee relations, employment legislation, learning and development, management development and pensions and benefits management and administration. Matthew is a volunteer mentor at The House of St. Barnabas and has been a trustee at the Royal College of Art.
Robin has a long history working a wide range of companies including Unilever & Scottish Power and public sectors such as Ministry of Defence and the Home Office. Most recently Robin worked for IBM with the largest part of his commitments focused on client development & product adjustments to meet the needs of their clients as well as RFP support and client implementation. Robin has recently retired from IBM and has agreed to join the ICON Advisory Board.
Lembit Öpik was a British politician. A member of the Liberal Democrats, he served as a member of parliament representing the constituency of Montgomeryshire in Wales from 1997 until he lost his seat at the 2010 general election. Prior to his political career was active in product development for Proctor & Gamble, moving on to be their HR Manager. Currently hosts the talk radio program on BBC Radio Kent and is an active campaigner for numerous industries within business sectors and to Government.
I am aptly qualified to help you and your family relocate, having been the son of an expat I have first-hand and personal experience of the relocation process roller-coaster ride , and let me tell you “it is an exciting journey” for all involved. As a family we enjoyed every minute of it , new friends , different cultures and new work and social experiences. I liked it so much I have spent the last 30 years working in the relocation industry giving companies and their employees the benefit of my experience and knowledge. On the professional side I have worked for some of the most prominent relocation management providers focusing on delivering relocation services and solutions to the global corporate sector . Areas of particular expertise and interest to me are tender response writing, managing client engagements and overseeing service delivery and client satisfaction programmes. Most importantly of all I never forget that when you come to Icon Relocation to manage your relocation or your employees relocation you will receive the best personal service money can buy.
Susan Davis is a highly experienced Senior Global Mobility Coordinator who looks after a number of prestigious corporate accounts from a relocation services perspective. Susan’s working life started in Financial services moving on to the tourism industry in London. From London, Susan moved to Hong Kong as an assignee, continuing her career in the tourism Industry. After a short while Susan moved into the relocation sector working for a Relocation Outsource Provider and then joining a Hong Kong Relocation Company that is one of Icon’s top partners in the Asia Region. Susan has the best experience of having been an
assignee and brings empathy when dealing with clients and the assignee. Susan prides herself on enhancing the assignee experience and fulfilling each project with attention to detail and outstanding customer service.
Sarah Rawlins joined the growing Welwyn Garden City office of Icon Relocation in June 2008. After leaving her role at Tesco Stores LTD as a Personal Administrator for the Expatriate Team, she joined Icon as a Relocation Coordinator to manage the Tesco contract of expatriates moving to the UK on a long and short term basis. Working at Tesco gave Sarah knowledge from both sides of Relocation; the client and the supplier, this helped her develop her role in Icon and was later promoted to Property Manager.
After successfully working as a property manager and helping to further grow the Welwyn Garden City team, Sarah realised her strengths were within the Global Mobility sector of the business hence her current title. After finishing college in 2004 with a National Diploma in Media Studies, Sarah went on to work for the Recruitment Company Adecco at their head office for 3 years. There her role was solely client facing, dealing with strict timescales to fill job roles across the UK, for clients such as AON, EON and RBS. This developed her client facing skills and ability to work well to a deadline in a faced paced environment, which has helped her today in swiftly looking after any urgent client requests and managing good customer relationships with the high end clients she looks after.
Holly Tadman joined Icon Relocation in April 2009 as a Relocation Coordinator in our Welwyn Garden City Office and was promoted to Property Manager in September 2016, dealing with the general operation, everyday maintenance and administration of a portfolio of properties for Tesco Bengaluru. By upholding strong working relationships over a number of years with local agents and Landlords, she ensures our sites are kept in good order whilst still maintaining assignees comfort and safety above all. After studying English, Sociology and History at A level, Holly worked for a leading estate agent in Hertford as a sales negotiator at the height of an extremely competitive market. This provided her with experience of working under pressure with both clients and customers using a mixture of negotiation, marketing and sales skills and
also installed great local knowledge and a good ground to continue her professional relationships with other leading agents. This helped her to progress to her role within Icon Relocation.
International Removal Coordinator, Cleber is a fluent Spanish and Portuguese speaker, having lived in South America including his home country of Brazil, Cleber understands the Latin American market more than anyone. Cleber has over 20 years’ experience in freight forwarding, and is gaining knowledge and expertise in corporate relocation on a daily basis. Not only does Cleber look after all the International removals, to, from and within LATAM he will aid the corporate team with any language barriers as and when required. Cleber expertise is dealing with the unknown in service delivery and can make services fulfilled in many relocation markets especially the emerging markets that Icon specialises in.
Kelly Jacob, International Relocation Coordinator. With a strong history in property management and ARLA qualified, Kelly can offer the widest range of support for all clients at the highest quality. Over 15 years’ experience in the relocation. Kelly aids assignees through the experience and knows how to deal with deadlines and times zones. Kelly oversees numinous clients through the whole relocation experience. Kelly is the legal housing expert on an International basis to ensure that all our clients assignees are compliant in all host locations.
Becca spent 2 years in the Serviced Accommodation industry working for an apartment provider, managing a reservations team and an occupation calendar to ensure booking fluency and maximising revenue. Working directly with guests to provide excellent customer service she has extensive knowledge in the hospitality industry.
Whilst at ICON, Becca has been managing housing requirements for a multi-national client. Most of these instructions are received at very short notice, so is required to act fast to provide efficient service, resulting in a smooth transition for the assignees travelling and arriving into their new accommodation.
A productive, organized and target-driven woman with over ten years’ sales and lettings experience working for some of the leading agents in Sussex working with a combination of high wealth individuals and companies.
Confident at working in high pressure situations to exceed business objectives and client expectations within stipulated timescales with outstanding sales and client success with repeat customers over numerous years. A reliable and resourceful team player who can identify and utilize the best skills from a team or individual ensured that Rachael could transfer from the sales & lettings industry to global relocation successfully. The skills learnt working for major letting agents now ensure that she is able to support our clients in relocating and securing their home with the landlord and agents to the highest levels.
Millie has worked within many varying roles in customer service including running her own business for many years before joining Icon Relocation. This has ensured that she has gained important and transferable skills that allow her to do her job as Global Mobility Assistant providing essential support to both her colleagues and direct to our corporate clients. With a clear passion for learning and developing her skills, Millie has a proven a central member of the team, willing to go the extra mile to help the mobility team succeed
Peter has worked within the relocation sector on a part-time basis for about 10 years. During this period, he was mainly involved in home searches, vetting properties, and preparing reports.
Since taking early retirement for the NHS 2 years ago, where he was a Senior Biomedical Scientist with the Blood Transfusion Service, Peter has been full time in the sector and now working with ICON Relocation dealing with clients from a wide range of sectors, from VIPs through to support staff. This work involved home searches, vetting properties, making appointments with agents, orientation/familiarisation of preferred location(s), report writing, check-in, check-out, inventory preparation/checks. Peter is also involved in providing a wide range of other services e.g. liaising with cleaning companies, furniture deliveries, welcome packs e.g. fresh food This work mainly involved geographical areas of Glasgow, Paisley, Edinburgh, Perth, Dundee, Prestwick, and Stirling. In his personal life Peter enjoys travelling, having visited Russia, Canada, Romania, Spain, Ireland, Hungary, USA and several Scottish islands. He was also a professional football referee operating in the Scottish Premier League as an assistant referee for 10 years from 1993-2003. Other hobbies include being a numismatist and trying to slowly trying to learn more Spanish.
Denise Jupp, Finance assistant. Before joining Icon, Denise worked as an administrator in HR recruitment
and more recently in publishing. In this time she has developed broad skills in many areas including finance administration. Here at Icon she will continue to develop these skills with a focus on providing excellent support to both the finance team and the company as a whole. Her work ethic is to always work hard, to be conscientious, helpful and adaptable to change. Denise happily undertakes the challenge of learning and also it's polar opposite the more routine daily tasks, she has found her forte in finance and figures.
Lily Gray, Property Inspection Manager and International Relocation Co coordinator. Lily speaks Swahili, Arabic and English and is originally from Tanzania. Lily is an expat in the UK and knows what it is like to forge success in a new location. Lily aids all the operations team where required to ensure all properties are cleaned and set up to the required standards. Lily's role at Icon is to service all our corporate properties with the cleaning service and concierge functions no matter where that may be on a Global basis. Lily's approach to service is flexible, proactive and above all professional.
Tel: 01892 600500
Welwyn Garden City
Tel: 01707 800716
Get in touch
Tel: +44 (0)1892 600500
Fax: +44 (0)1892 600520
Icon Relocation, Icon House, Fernbank Centre,
High Street, Crowborough, East Sussex, TN6 2QY