ICON Relocation is a member of EuRA (European Relocation Association) and is bound by their ethics and rules of conduct. The stated aim of EuRA is to spread knowledge and understanding of the issues surrounding employee mobility. Further, EuRA enhances industry performance standards by communication and education. Icon Relocation obtained the EuRA Quality Seal in September 2008.
Based on an ISO 9001 process management model, the EuRA Quality Seal specifies the processes and KPI’s that reflect the very highest standards in relocation services. As a member awarded with the EuRA Quality Seal, Icon Relocation demonstrates a total commitment to quality.
As part of our quality programme and commitment to continuous service improvement, all of the employees that we move receive a post-relocation feedback form. This questionnaire asks the employee to rate all aspects of the service received from Icon and our partners and their overall relocation experience.
All results from returned questionnaires are collated and shared with our clients; any issues highlighted are investigated by our Quality Manager and corrective actions implemented if necessary to minimise the chance of recurrence. Our clients can be confident that we have a robust quality management system in place, supporting the delivering of high quality relocation services first time, every time.
The EGQS certification is valid for our Head office in Crowborough, East Sussex.